Privacy Policy

Marcelo Soares, trading as Practice Flow — Violin Method, is the data controller for the personal data collected through this website. This means we decide how and why your data is processed.

Account data: your name, email address and login credentials.

Profile data: your violin level and your study goals, as provided at sign-up or in your account.

Service data: the video links you submit, the feedback exchanged with your educator, and support messages.

Usage and device data: pages visited, browser type, device identifiers and IP address, collected through essential cookies and similar technologies.

We use your data to create and manage your account and deliver the service you purchased, including reviewing your videos and providing feedback (performance of a contract); to keep the service secure and prevent fraud (legitimate interests); to improve the service (legitimate interests); to provide customer support (performance of a contract and legitimate interests); and to comply with legal obligations. Where the law requires consent, we rely on your consent.

Service providers and subprocessors that help us run the service, such as hosting, authentication and analytics providers, bound by contractual data protections.

Paddle, our Merchant of Record, for the sale of our products, subscription management, payment processing, tax compliance and invoicing.

Professional advisers (legal and accounting) and public authorities, where required by law.

We never sell your personal data and never share your videos or personal data with third parties for marketing.

Submitted videos are private and visible only to you and your educator. We recommend submitting links to unlisted (not public) videos.

We keep your personal data while your account is active and for as long as needed afterwards to meet legal, tax and accounting obligations. When data is no longer needed, it is deleted or anonymised.

We apply appropriate technical and organisational measures, including encryption in transit, access controls and least-privilege access to personal data.

Depending on your jurisdiction, you have the right to access, correct, delete, restrict or port your personal data, to object to processing, to withdraw consent at any time and to complain to a data protection authority. To exercise any of these rights, contact us at soaresmusicstudio@gmail.com — we respond within one month.

Your data may be processed in countries other than your own, including the United States. Where data leaves the UK or EEA, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

We use essential cookies and browser storage to keep you signed in, remember your language preference and run the service. We do not use marketing cookies. You can manage or delete cookies through your browser settings, but essential features may stop working.

Privacy questions and requests: soaresmusicstudio@gmail.com.